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FAQ

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  • What is your return policy? Check warranty tab for instructions.

  • What is your shipping rate? For standard shipping in the continental United States, orders $49 or over are always shipped free and orders under $49 are a flat fee of  $6.99.

  • Do you take special orders? Yes, message your request. Include size, style (drawstring or elastic) , and color for fast turnaround.

  • What are your hours of operation? Monday - Friday, 8 am to 5 pm. Orders made on weekends will be processed Monday. Vacations and Holidays closed.

  • How should I care for my bonnet? Hand wash in cold water with gentle soap as needed to remove hair care product build up. Air dry flat. If you choose to use a washing machine put inside mesh laundry bag.

  • Are bonnets reversible? Yes

  • What size should I wear? Adult bonnets fit a 22 inch head circumference. Size is based on hair length and thickness. Medium will fit medium to long thick hair. Large will fit extra long thick hair.

  • Will the bonnet stay on my head while sleep? Yes, but if you’re in doubt purchase the drawstring bonnet.

  • How will I know when my order is shipped? You will receive an email confirming your order and another when it has shipped. All purchases ship within 3-5 business days after receipt of payment.

  • What materials are used to make Mattie’s Bonnets? All products are made with 100% polyester charmeuse satin when other materials are used, it is mentioned in the description.